Support Center

You have questions about our product or shipping ? You need assistance with the checkout or payment ? We’ll be happy to help !

Frequently asked questions

Will you ship to my country ?

EOZ products are shipped worldwide.

When will they be shipped for delivery ?

Orders are dispatched every Tuesday and Friday.

How long does the shipping takes ?

Shipping times may vary depending on your location. It usually takes from 2 to 7 working days.

Do EOZ earphones come with a warranty ?

EOZ products come with a 12 months limited warranty.

Can I use my earphones to make phone calls ?

Yes, thanks to the integrated microphone, you will be able to make phone calls using your EOZ earphones.

How long will the battery last on a single charge?

EOZ earphones are designed to last up to 9 hours on a single charge.

How long does it take to charge my earphones ?

The EOZ One battery is fully charged in less than 90 minutes

How do I charge my EOZ earphones ?

You have 2 ways to charge your earphones :

  • Use the USB adaptor to charge your EOZ earphones on your computer or USB charger.
  • If you have an OTG charging adaptor, you can plug the earphones to your smartphone and charge them while on the go using your phone’s battery. (Android only)
What's included with my order ?

With each order of our product you will get :

  • One set of EOZ earphones of your choice
  • One USB fast charging cable
  • One protective leather pouch
  • 3 different sizes of memory foam ear tips (S, M & L)
  • 3 different sizes of silicon ear tips (S, M & L)
  • EOZ member card