Terms & conditions

Last updated 1st of September 2016

Section 1 – Overview

EOZ Audio is the commercial name of the company EOZ Audio S.L.

These Terms and Conditions govern the access to and use of the Website www.eozaudio.com (hereinafter, the Website), held by EOZ Audio S.L. (hereinafter,EOZ Audio), with Spanish Tax I.D. B66730219 and corporate address in Calle De Valencia 246, Barcelona 08007, Spain, as well as the products and services offered by EOZ Audio on its Website.

EOZ Audio offers this Website subject to the present Terms and Conditions. By visiting the Website or using the services or applications in the Website, the User accepts these Terms and Conditions.

Users are not required to register in order to enter the Website. However, to contract any of the services offered by EOZ Audio, Users must register and accept these terms and conditions before making any payment.

Through its Website, EOZ Audio offers the Users earphones of the brand EOZ Audio.

The Terms and Conditions found below define the rights and obligations of EOZ Audio and the Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to certain services being subject to specific terms and conditions) and to the placing of orders through the Website and replace any other terms and conditions, save by prior written agreement between EOZ Audio and the User.

Section 2 – User data and conduct on the Website

In order to acquire the products offered on the Website, the User will need to register by filling in the registration form available on the Website.

The User shall be responsible for keeping the confidentiality of the data and information provided and for limiting the access to his or her computer and access keys in order to prevent any non-authorized uses.

If the User has reasons to believe that his or her data have been made available to a third party, or that they have been or may be used without his or her authorization, the User must inform EOZ Audio immediately.

The User shall verify that his or her data are correct and inform EOZ Audio in case of a variation and/or amendment in the information provided during the purchasing process.

EOZ Audio, at its discretion, reserves the right to refuse access to the Website, eliminate or amend the content thereof or cancel any orders.

The Website may not be used for unlawful purposes or purposes related to crimes or illegal activities of any type.

It is also forbidden to send, use or reuse any illegal, offensive, abusive, indecent, slanderous, obscene or threatening materials or any materials which may entail an infringement of copyright, registered trademarks or confidentiality, privacy or any other rights, or which may be slanderous or offending in any other way to third parties, or the content of which may contain computer viruses, political propaganda, advertising, chain messages, the massive sending of mail or any other form of spam and, in general, any other type of nuisance or unnecessary element.

Section 3 – Orders and terms of sale

The purpose of the offering of products and services through EOZ Audio’s Website is the purchase of earphones of the brand EOZ Audio by the Users. Only Users over 18 years of age may place an order with EOZ Audio.

From the Website www.eozaudio.com , EOZ Audio, will send orders to anywhere in the world.

To place any orders through the Website, the User must previously fill in a purchase form. The data included in said purchase form are necessary to manage your purchase order

All orders are subject to the product availability and to the confirmation of the order price.

Shipping times may vary depending upon the availability, ranging between 3 and 5 working days for sending to Iberian Peninsula, Balearic and Canary Islands, and between 4 and 7 working days for delivery of the products to the rest of Europe. Likewise, any warranty offered regarding delivery times are subject to any possible delay caused by the shipping Company or market, which EOZ Audio will not be liable.

Section 4 – Price, means of payment and promo codes

Upon completion of the form, the User shall pay the order using the means of payment specified on the Website.

Once the payment has been made, the User will receive an email confirming the order. This email will include a summary of the articles acquired, the type of delivery requested and the address for delivery.

If there is any problem at the time of payment which prevents same, the User will receive an automatic message indicating the existence of a payment error. Your order will not be processed until full completion of the payment.

The prices of the services include handling and delivery expenses, and may include taxes depending on the country of destination.

EOZ Audio may offer promo codes to its Users from time to time. Said discounts may only be applied as per the instructions specified by EOZ Audio for each code and, in any event, only one code may be used per order.

Section 5 – Information about the products and services provided by EOZ Audio

The data included on the Website in each description of the products and services, with their photographs, graphic o iconographic depictions or videos, as well as their trade names, trademarks or distinctive signs of any description, have mere information purposes. Therefore, EOZ Audio waives any liability resulting from errors in said information, but undertakes to make its best efforts to correct the said errors or omissions as soon as possible after being informed thereof

Section 6 – Refunds and right of withdrawal

6.1 Refunds for manufacturing defects

The User may return to EOZ Audio, any products with manufacturing defects. To this end, the User must contact EOZ Audio, stating the product or products to be returned, with a photograph and a detailed account of the defects encountered. Upon receipt of said communication, EOZ Audio will indicate to the User, if applicable, the form of collection or delivery of the defective product at its warehouse. Each product to be returned must be unused and include all its labels, packaging and, if any, documentation and original accessories. Failing this, EOZ Audio reserves the right to refuse such return. Upon receipt of the product and verification of the existence of manufacturing defects in any of the products ordered, EOZ Audio shall proceed to repair the existing product or send another product of the same characteristics to the user.

If it is not possible, owing to lack of stock, to send another product of identical characteristics, the amount paid for the purchase of the product shall be returned as soon as possible and, in any case, within fourteen (14) days.

6.2 Withdrawal

Pursuant to the General Act for the Defence of Consumers and Users (Ley General para la defensa de los consumidores y usuarios), in the event that the User is not satisfied with the products received, he or she have a period of fourteen (14) working days to return same, without any penalty and without any need to state the reasons, but it that case shall bear the direct cost of return of the products to EOZ Audio. In order to formalize said return, please contact EOZ Audio in sales@eozaudio.com enclosing the filled out withdrawal form enclosed to these Terms and Conditions as ANNEX 1. Upon receipt of said communication, EOZ Audio will inform you of the form of delivery of the products at its warehouses. Each product to be returned must be unused and include all its labels, packaging and, if any, documentation and original accessories. Failing this EOZ Audio reserves the right to refuse such return. The amounts paid will be returned as soon as possible and, in any event, within fourteen (14) days following the receipt of the products in EOZ Audio’s warehouses.

Section 7 – Use of the Website

The Website may not be used for unlawful purposes or purposes related to crimes or illegal activities of any type.

It is also forbidden to send, use or reuse any illegal, offensive, abusive, indecent, slanderous, obscene or threatening materials or any materials which may entail an infringement of copyright, registered trademarks or confidentiality, privacy or any other rights, or which may be slanderous or offending in any other way to third parties, or the content of which may contain computer viruses, political propaganda, advertising, chain messages, the massive sending of mail or any other form of spam and, in general, any other type of nuisance or unnecessary element.

The User undertakes to make a lawful, diligent, honest and correct use of any information or contents which he or she may gain access to through the Website or through third party websites he or she may enter through the links located on the Website, and abide at all times by the principles of good faith and compliance with applicable law.

The User may only use for personal purposes any information (that is, any messages, sound files, photographs, drawings, software and, in general, any description or type of computer file, chart, etc.) on the Website.

Likewise, the User undertakes not to cause malicious or intentional damage which may alter or diminish the value of the Website, and not to introduce or disseminate computer viruses which may lead to non-authorized alterations of the contents or systems which form the Website.

Section 8 – Intellectual or Industrial Property

The intellectual property rights in the page www.eozaudio.com and its source code, design, navigation structures and various elements therein are the property of EOZ Audio, which holds the exclusive right to exploit same in any form and, particularly, the right to reproduce, distribute, communicate publicly and transform same, in accordance with Spanish and European Law applicable.

EOZ Audio hereby informs that this is not a license or express or implicit authorization to use the intellectual and/or industrial rights or any other related right or property which may be directly or indirectly related with the contents included in the Website. The reproduction in whole or in part of any of the contents of the Website, even through a hyperlink, without the express written consent of EOZ Audio, is strictly prohibited. The non-authorized use of said contents shall give rise to the liabilities established by law.

Section 9 – Third party links

The Hyperlinks included in this Website may lead to third-party sites. EOZ Audio accepts no responsibility for the content, information or services which may appear in said sites. Said information or services which shall be deemed to have been offered by EOZ Audio for more information purposes, which entails no relation, acceptance or support thereof by EOZ Audio or the persons or entities which own said content or are the holders of the sites in which it appears.

Section 10 – Partial nullitty

Should any Clause in the present Terms and Conditions be declared null and void, the rest of the Clauses shall remain in full force and shall be construed in accordance with the spirit of these Terms and Conditions.

Section 11 – Amendments

The information appearing on this Website is that applicable on the date of the latest update thereof. EOZ Audio reserves the right to update, amend or eliminate the information from this Website and to amend unilaterally the present Terms and Conditions, its privacy policy and any other information. Any amendments in said terms and conditions shall enter into force at the time of publication thereof on this Website.

Section 12 – Notices

All communications between EOZ Audio and the User regarding the placing of orders through the Website shall be made in writing pursuant to the communication procedures set forth in these Terms and Conditions for each particular case.

Section 13 – Language

EOZ Audio may or may not translate these Terms and Conditions, its Privacy Policy and any other operational rules, policies or procedures published on the Website. In case of conflict the English version will prevail.

Section 14 – Applicable law and jurisdiction

As a prestigious and reliable company, committed to the objective of providing high quality products to the customer, EOZ Audio recognises its obligation to ensure that providers act ethically. We expect our suppliers provide regularly an environment that protects the health and safety of employees in addition to their basic human rights. All providers must comply with national laws and regulations on employment, in particular with regard to the following:

  • Minimum working age
  • Employment freely chosen
  • Health and safety
  • Freedom of association and right to collective bargaining
  • Absence of discrimination
  • Absence of painful or inhuman treatment
  • Work Schedule
  • Wages
  • Working conditions

EOZ Audio will never consciously acquire supplies from countries that do not comply with the above principles. We also expect our suppliers follow these principles in dealing with their own providers. Due to the nature of the supply chain of our suppliers is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as EOZ Audio continues to grow, recognises the importance of acting by taking the initiative and doing everything possible to defend the rights of people involved in the manufacture of its products.

Section 15 – Governing law

The present General Terms and Conditions are subject to Spanish law. The parties, under Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Act for the Defence of Consumers and Users (Ley general para la defensa de los consumidores y usuarios), will be subject to the Courts and Tribunals of the place of residence of the User.